Privacy Policy

Effective Date: December 2024

At University Hotel, we value the privacy of our guests and visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a reservation, or interact with us in other ways.

1. Information We Collect
   We collect both personally identifiable information and non-personally identifiable information when you use our website. This information may include:
   • Personal Information: When you book a stay, sign up for our newsletter, or contact us, we may collect personal information such as:
     • Name
     • Email address
     • Phone number
     • Mailing address
     • Payment details
     • Date of birth (if applicable)
     • Identification number (if required for check-in)
   • Non-Personal Information: We may automatically collect non-personally identifiable information about your interaction with our website. This may include
     • IP address
     • Browser type
     • Operating system
     • Referral sources
     • Pages visited
     • Duration of visit
2. How We Use Your Information
   The information we collect is used to provide and improve our services, including:
   • Processing your reservations and requests
   • Communicating with you about your booking or inquiries
   • Sending you marketing materials, offers, or promotions (with your consent)
   • Improving the functionality and performance of our website
   • Ensuring security and preventing fraud
   • Complying with legal requirements
3. How We Share Your Information
   We do not sell your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website and conducting our business, including:
   • Payment processors
   • Marketing and advertising partners
   • Customer service providers
   • Legal and regulatory authorities (when required by law)
     These third parties are only permitted to use your personal information as necessary to provide their services to us.
4. Cookies and Tracking Technologies
   We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that help us remember your preferences and personalize content. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our site.
5. Data Security
   We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
6. Your Rights and Choices
   You have the right to:
   • Access, update, or correct your personal information
   • Request deletion of your personal data, subject to legal and contractual obligations
   • Opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly
     If you are a resident of certain regions (such as the European Union or California), you may have additional rights related to your personal information. Please contact us for more details.
7. Third-Party Links
   Our website may contain links to third-party websites that are not operated by University Hotel. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
   Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
    University Hotel
    Guerrero St, Cor Aglipay St, Diliman, Quezon City
    Contact Number: 02-89246743
    Email: roomreservations@universityhotel.com.ph